Privacy Policy

We collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register.
• Group Data: Group names, descriptions, membership lists, contribution records, and financial transactions you enter.
• Usage Data: Pages visited, features used, login times, and device/browser information.
• Communications: Messages you send to our support team or through contact forms.
• Payment Information: Transaction references for M-Pesa, bank, or card payments (we do not store full card numbers).

We use your information to:

• Provide, operate, and improve the {{ $appname }} platform.
• Process transactions and send related confirmations and receipts.
• Communicate with you about updates, security alerts, and support responses.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with applicable legal obligations.
• Analyse usage trends to improve user experience (anonymised and aggregated).

We will never sell your personal information to third parties.

We share your information only in the following situations:

• Service Providers: Trusted partners who help us operate the platform (e.g., hosting, email delivery) under strict confidentiality agreements.
• Group Admins: Information you share within a group (e.g., contributions, member status) is visible to authorised group administrators.
• Legal Requirements: When required by law, regulation, or a valid legal process.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

We implement industry-standard security measures including:

• Encrypted data transmission (TLS/HTTPS).
• Hashed and salted password storage.
• Role-based access controls so only authorised users see sensitive data.
• Regular security reviews and updates.

No system is completely secure. If you suspect unauthorised access to your account, contact us immediately at info@communitylink.co.ke.

We use cookies and similar technologies to:

• Keep you logged in to your account.
• Remember your preferences (e.g., dark/light theme).
• Analyse site traffic and usage patterns (anonymised).

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data (subject to legal retention requirements).
• Object to or restrict certain processing activities.
• Data Portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at info@communitylink.co.ke.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Account data is retained while your account is active.
• Financial records are retained for up to 7 years for compliance purposes.
• Support communications are retained for up to 2 years.

When you delete your account, we will delete or anonymise your personal data within 30 days, unless retention is legally required.

{{ $appname }} is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Post the updated policy on this page with a revised "Last updated" date.
• Notify you by email or in-app notification for material changes.

Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@communitylink.co.ke
• Phone: +254 717 029 136

You may also use our contact form to reach us.